TY - BOOK AU - Zelthaml. Valarie A. TI - Service Marketing: Integrating Customer Focus Across the Firm SN - 978-93-5316-077-7 AV - 658.8 R3;1 U1 - 658.8 R3;1 PY - 2023/// CY - India PB - McGraw Hill Education (India) Private Limited KW - Marketing, Commerce ER -