000 00413n a2200169 a 4500
000 B B
001 014689
005 20220201182751.0
020 _a0340 781750
082 _a658.812
_bP0;2 COM
100 _aSmith, Jane
245 _aSuccessful Customer Retention in a Week
260 _aLondon
_bHodder & Sroughton
_c2000
300 _a93p.
690 _aCustomer Relation,Commerce
908 _aT
999 _c14698
_d14698